How can we help?
Straight answers about data, IP types, devices and clients.
Popular questions
Once you have registered an account, you receive 10 GB of free shared-IP data, given once and valid for 1 month. Use it to try out regions, speed and compatibility on your real devices and workflows first.
Key points
- After you register, your account receives 10 GB of free shared-IP data.
- The free data is granted once only and is valid for 1 month, so use it within that window.
- Testing regions, speed and compatibility on your own devices and workflow is more reliable than reading specs.
Quick tip
Run the free data through the apps and sites you use most, then pick a paid plan once you know it fits.
Keep reading
Was this answer helpful?
A dynamic IP lets you switch regions freely and suits everyday access. A fixed IP keeps the same exit long term, which suits allowlists, remote admin consoles and a stable network identity.
Key points
- A dynamic IP switches freely by region and suits everyday access.
- A fixed IP keeps the same exit long term, which suits allowlists, remote admin consoles and a stable network identity.
- Dynamic and fixed IPs have separate data balances that cannot offset each other.
Quick tip
Choose a fixed IP when the other side needs your exit address on an allowlist or you need the same address over time; otherwise a dynamic IP is enough.
Keep reading
Was this answer helpful?
Turn on app-level smart routing so that only the apps you choose go through the VPN, while local apps, LAN services and other programs that don’t need a proxy stay on a direct connection.
Key points
- Turn on app-level smart routing so only the apps you pick go through the VPN.
- Local apps, LAN services and other programs that need no proxy stay on a direct connection and use no VPN data.
- Background updaters, sync tools and downloaders are better left direct.
Quick tip
Add only the apps that truly need the VPN, watch your usage for a while, then adjust.
Keep reading
Was this answer helpful?
Third-party tools such as V2rayNG, Shadowrocket, Clash and fingerprint browsers are supported. Setup steps and compatibility depend on your operating system, client version and the latest configuration in your account.
Key points
- V2rayNG, Shadowrocket, Clash and fingerprint browsers are among the supported third-party tools.
- Exact setup and compatibility depend on your operating system, client version and the latest configuration in your account.
- The official clients work out of the box with no manual setup.
Quick tip
With a third-party client, always use the latest configuration from your account; contact live chat if you hit a compatibility problem.
Keep reading
Was this answer helpful?
Getting started
Once you have registered an account, you receive 10 GB of free shared-IP data, given once and valid for 1 month. Use it to try out regions, speed and compatibility on your real devices and workflows first.
Key points
- After you register, your account receives 10 GB of free shared-IP data.
- The free data is granted once only and is valid for 1 month, so use it within that window.
- Testing regions, speed and compatibility on your own devices and workflow is more reliable than reading specs.
Quick tip
Run the free data through the apps and sites you use most, then pick a paid plan once you know it fits.
Keep reading
Was this answer helpful?
AnboVPN is best suited to cross-border work, development and testing, AI tools, remote systems, web access, and tasks that need a specific region or a fixed network exit. Pay-by-data billing is not a good fit for sustained high-bandwidth transfers.
Key points
- Cross-border work, development and testing, AI tools, remote systems and web access are the most common uses.
- Tasks that need a specific region or a fixed network exit can use a fixed IP.
- Billing is by data used, so it is not suited to sustained high-bandwidth transfers such as long HD video or large downloads.
Quick tip
If you are unsure how much you need, read “How much VPN data do you need?” first, then choose a plan size.
Keep reading
Was this answer helpful?
One account can be used on multiple supported devices, with no extra charge per device. You may not, however, share the account abnormally, resell resources or use the service in any other way that violates the Terms of Service.
Key points
- One account can be used on multiple supported devices, with no extra fee per device.
- Data is counted per account, so all your devices draw from the same balance.
- Do not share the account abnormally, resell resources, or otherwise breach the user agreement.
Quick tip
When several devices are online together, keep an eye on how fast your total data is used.
Keep reading
Was this answer helpful?
No. AnboVPN and AnboWork come from the same team, but the two services have separate content, account usage and billing, so you can use each one as you need.
Key points
- AnboVPN does not include AnboWork.
- They come from the same team, but the services are independent.
- Usage and billing are separate too, so you can use either on its own.
Quick tip
You do not need to buy one in order to use the other.
Keep reading
Was this answer helpful?
AnboWork offers leading AI models, an AI agent workspace and a unified model API. For details on features, models and pricing, visit www.anbowork.com.
Key points
- AnboWork offers mainstream AI models.
- It also provides an AI agent workspace and a unified model API.
- For features, models and pricing, visit www.anbowork.com.
Quick tip
AnboWork and AnboVPN have separate accounts, usage and billing, so decide on each one individually.
Keep reading
Was this answer helpful?
Data & plans
No. Dynamic IP, fixed IP, fixed residential IP and fixed home broadband IP each use a separate resource pool and a separate data balance, so you choose and buy them separately.
Key points
- Dynamic, fixed, fixed residential and fixed home-broadband IPs each use their own resource pool.
- Each type has its own data balance that cannot be shared or converted.
- Select and buy each type separately, according to what you need.
Quick tip
Confirm which IP type you need before ordering so you do not buy the wrong one.
Keep reading
Was this answer helpful?
Not really. AnboVPN is billed by data, and long HD video sessions, large downloads and continuous syncing use data quickly. It suits office work, development, AI and light browsing better.
Key points
- AnboVPN bills by data, so long HD video uses it up quickly.
- Large downloads and continuous sync consume data as well and are a poor fit for long-term use.
- The product suits office work, development, AI and light browsing better.
Quick tip
If you do need video, use app-level smart routing so only the necessary apps go through the VPN.
Keep reading
Was this answer helpful?
Turn on app-level smart routing so that only the apps you choose go through the VPN, while local apps, LAN services and other programs that don’t need a proxy stay on a direct connection.
Key points
- Turn on app-level smart routing so only the apps you pick go through the VPN.
- Local apps, LAN services and other programs that need no proxy stay on a direct connection and use no VPN data.
- Background updaters, sync tools and downloaders are better left direct.
Quick tip
Add only the apps that truly need the VPN, watch your usage for a while, then adjust.
Keep reading
Was this answer helpful?
Dedicated IP & proxy
A dynamic IP lets you switch regions freely and suits everyday access. A fixed IP keeps the same exit long term, which suits allowlists, remote admin consoles and a stable network identity.
Key points
- A dynamic IP switches freely by region and suits everyday access.
- A fixed IP keeps the same exit long term, which suits allowlists, remote admin consoles and a stable network identity.
- Dynamic and fixed IPs have separate data balances that cannot offset each other.
Quick tip
Choose a fixed IP when the other side needs your exit address on an allowlist or you need the same address over time; otherwise a dynamic IP is enough.
Keep reading
Was this answer helpful?
A fixed residential IP emphasizes a residential network profile, while a fixed home broadband IP comes from an ISP home broadband network. Actual regions, available resources and specific attributes are as shown on your account page.
Key points
- A fixed residential IP emphasizes residential network properties.
- A fixed home-broadband IP comes from an ISP home broadband network.
- Available regions, resources and exact properties are as shown on your account page.
Quick tip
The two differ mainly in network type and resource source, so compare the descriptions on your account page before ordering.
Keep reading
Was this answer helpful?
Apps & connection
Third-party tools such as V2rayNG, Shadowrocket, Clash and fingerprint browsers are supported. Setup steps and compatibility depend on your operating system, client version and the latest configuration in your account.
Key points
- V2rayNG, Shadowrocket, Clash and fingerprint browsers are among the supported third-party tools.
- Exact setup and compatibility depend on your operating system, client version and the latest configuration in your account.
- The official clients work out of the box with no manual setup.
Quick tip
With a third-party client, always use the latest configuration from your account; contact live chat if you hit a compatibility problem.
Keep reading
Was this answer helpful?
Turn on TUN mode when command-line tools, development environments or apps that can’t be added to the routing list individually also need to go through the VPN. It covers more system traffic.
Key points
- Turn on TUN mode when command-line tools, development environments or apps that cannot be added to the routing list also need the VPN.
- TUN mode covers more system traffic.
- A wider scope can also mean more data used.
Quick tip
If you mostly use a browser and a few apps, app-level smart routing is enough; switch to TUN only when you need broader coverage.
Keep reading
Was this answer helpful?
Can't find your answer?
Chat with support or submit a ticket. Tell us your device, app and the problem you're seeing so we can help faster.