Refund Policy

1. Scope

This policy applies to payments for data packs, fixed IPs and other digital services made to Anbo Technology LLC (“Anbo,” “we,” “us”) through the AnboVPN checkout. See also the Terms of Service and the Privacy Policy.

2. Our approach

We want customers to be satisfied with what they pay for. Every request is reviewed fairly and individually, within the rules below.

3. When a refund applies

Within 7 days of payment, if no more than 30% of the service has been used, the fee for the unused portion can be refunded pro rata.

4. What is not refundable, and other rules

Payments older than 7 days, or services with more than 30% used, are not eligible for a refund.

Payment processing fees are not refunded in any case.

Every refund is subject to review. If we find refund abuse or unusual transactions, we may refuse the refund and restrict the related accounts.

5. Cancellation

Data packs are one-time purchases: they do not renew automatically and nothing is charged again when a pack expires, so there is nothing to cancel. You may stop using a pack at any time; unused parts of an already-paid period are handled under the rules above.

6. How to ask

Email [email protected] from the address you used at checkout and tell us the date and amount of the payment and the reason for your request. You can also sign in and open a ticket in the Support Center, choosing the Refund category. Please do not send full card numbers or passwords. We reply by email, and may ask for details to confirm the payment before we act.

7. How refunds are paid

Approved refunds go back to the original payment method, usually initiated within 1–2 business days; the actual arrival time depends on the payment provider.

8. Disputes and chargebacks

If you do not recognize a charge or have a problem with a payment, please contact us first: we can usually resolve it quickly and will explain what the charge was for. If a dispute is filed with your bank, we will respond to it with the records of the transaction.

9. Changes

We may update this policy by posting a revised version on this page. A change applies to payments made after the effective date above.

10. Company and contact information